Terms & Conditions GAYA BALI VISA

Last updated: November 5, 2022

The following Terms and Conditions apply to all of the customers who are currently receiving a service from GAYA BALI VISA.

Please carefully read this document before purchasing a service or product from PT GAYA BALI GROUP, so you are aware of your rights and obligations.

Terms and Conditions will take effect the moment you make a payment for services or you apply for a services with GAYA BALI VISA.

Definition of Terms & Conditions

GAYA BALI VISA formally PT GAYA BALI GROUP is a limited liability company within the laws of Republic of Indonesia and provides services such as Visa Service, Business Setup, Trademark, Driving License, Scuba Diving, Notary Service, Digital Marketing Service, Web Design-Development and all services related to the list.

The official website of GAYA BALI VISA is www.gayabalivisa.com , or other affiliate/official websites announced by the company.

GAYA BALI VISA’s Term & Conditions are an agreement between us and you our customers, and it defines the responsibilities and obligations of both parties.

Documents to provide

The authorities (Indonesia Government) may request additional documents and requirements during the process of obtaining your Visa.

Please send us a good quality picture of your passport full ID page along with your signed contract in order to expedite the process.

Clients will get approval guarantee for a visa from GAYA BALI VISA (The exception is for clients who are blacklisted by the Indonesian government, this is because clients have committed crimes or overstayed in Indonesia)

Changes in Regulations

Unanticipated changes in Government of closure for Public Holidays procedures may increase processing time.

GAYA BALI VISA is not responsible if your flight ticket is forfeited due to delay in issuing a visa caused by the change of immigration regulations in Indonesia. It is necessary to ensure that you have received an electronic visa before purchasing a flight ticket.

In case of sudden and unexpected changes in regulations or pricing from the Immigration office, requirements and/or prices stated in this document will be adjusted accordingly by GAYA BALI VISA.

Extending your service: Visa, KITAS, ecc...

If you would like to extend your visa, let us know 14 days before its expiration date. It is your responsibility to know your own visa validity. In our role as a visa agency, we are under no obligation to remind you to extend your visa every time.

Immigration will need to receive your original passport in order to start the extension process. We can not start the process without submitting your original passport.


A full payment must be made in advance in order to begin the visa application process with GAYA BALI VISA.

GAYA BALI VISA strongly recommends that if you use an overseas bank, use Wise so that your payment will be received on the same day you send it.

We also accept Credit Card payments, but we will charge an additional 3% of the total amount.

Cancellation & Refund

We don’t accept PayPal, Revolut, or international bank transfers because it takes too long and there is too much deduction from the payment. It is likely that we will receive less than you sent.

Upon payment for all services from Gaya Bali Visa related to various types of KITAS, types of visas, and PMA Setup, the services can’t be canceled and are non-refundable.

In any case, should the Indonesian Government close the border or place your country on the blacklist because of political issues suddenly or any change in regulations, Visas that have already been issued can’t be refunded.

Changes to this Terms & Conditions

We may update our Terms & Conditions from time to time. We will notify You of any changes by posting the new Terms & Conditions on this page.

You are advised to review this Terms & Conditions periodically for any changes. Changes to this Terms & Conditions are effective when they are posted on this page, sites or services.

Contact Us for Terms & Conditions

If you have any questions about our terms & Conditions, you can contact us or send us a direct email to [email protected]

You may also want to have a look at our Privacy Policy.
Picture of Wise not accepted in Indonesia anymore